Whitney Peak Hotel

Night Audit

About Company
Job Info
Job Status: Open
No of Vacancies: 3
Date Posted: February 2, 2017
Expiry Date: 2017-02-02
Job Type: Full Time
Job Level: Any
Years of Experience: 2
Salary Info
Salary Type: Negotiable
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Job Summary:
The Relief Night Auditor is a key member of the Front Office team responsible for the overnight operations of the hotel, verifying the accuracy of guest accounts, checking guests in and out, sending daily reports to management, balancing charges, handling wake up calls and working overnight while providing the highest level of service. This position requires a positive, professional upbeat personality with a desire to deliver outstanding customer service to our guests between the hours of 11pm and 7am. The Auditor is responsible for ensuring exceptional accuracy and that the highest level of service standards are met and maintained at all times.

Key Qualifications:
Hospitality experience with a strong knowledge of Reno and the surrounding areas
Experience in Night Audit is an asset
Exceptional interpersonal skills
Excellent time management and ability to multitask
A team player and a self-starter, yet able to work independently
Ability to work effectively in an innovative, fast-paced environment
The ideal candidate will have some accounting, managerial or supervisor experience
Excellent computer skills, specifically Microsoft Office
Experience using Opera/Micros preferred
Must be willing to work weekends and holidays between the hours of 11pm and 7am
College or University degree preferred in Hospitality/Customer Service or a minimum 3 years of experience in a guest services role

Description:
As a Relief Night Auditor you will always greet guests in a friendly and professional manner according to The Whitney Peak Hotel’s standards, engage each guest as a unique individual and listen attentively to their requests, perform accurate check-ins and check-outs of guests daily, answer the telephone in a timely and professional manner, make reservations over the phone and in person and ensure all aspects of the room reservation procedures are followed , including bookings, conformation and cancelation policies, be responsible for a cash float throughout your shift and ensuring all floats balance correctly at the end of shift, anticipate and address guest’s needs, listen to guest complaints or concerns and resolving their issue in a timely manner, keep work area neat and tidy, make sure your uniform and personal appearance are clean and professional and are in accordance with The Whitney Peak Hotel Grooming policy, manage nightly hotel operations, perform end of day procedures, and produce daily reports for departments and management staff.