Banquet Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to guest needs and make them feel welcome, comfortable, important and relaxed.
Prepare coffee breaks, carts, and stations with appropriate food and beverages as stated in Banquet Event Order.
Prepare tables, action stations, buffets, service carts, dessert table/carts and cordial carts. Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Ensure courses are cleared and tables are properly crumbed.
Respond to and try to fulfill any special banquet event arrangements.
Replenish buffet items to ensure consistency and freshness in presentation.
Monitor tableware to ensure it is presentable to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas. Bus tables by removing and separating tableware, plateware, glassware, and flatware.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
As a Banquet Server you will ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets, welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation, speak with others using clear and professional language, support team to reach common goals, ensure adherence to quality expectations and standards, move, lift, carry, push, pull, and place objects weighing less than or equal to 25Band pounds without assistance, reach overhead and below the knees, including bending, twisting, pulling, and stooping, stand, sit, or walk for an extended period of time or for an entire work shift, perform other reasonable job duties as requested by Supervisors.